A representative will contact you the following business day.įor more information about our products and services, please visit. To leave a message in our general voice mailbox, press 1. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time. To reach our billing department, press 3.įor more information about, press 4. To reach a customer support agent, press 2. To speak with a sales representative, press 1. Please choose from the following menu options: Calls may be recorded for training and quality purposes. To speak with an operator, please stay on the line and the next available agent will be with you shortly. Otherwise, please listen to the following menu: If you already know the extension you wish to reach, you may enter it at any time. Our normal business hours are Monday through Friday, 8 AM to 5 PM. To speak with the operator, press 0 at any time.įor information about our company, press 4. Otherwise, please choose from the following options: If you know the extension of the person you wish to reach, please enter it now. Please stay on the line and your call will be answered in the order it was received. If you’re happy to share your feedback with us at the end of the call, by answering one simple question, press 1 now and help us improve this experience in the future. Your current hold time is approximately minutes. You will be connected to the next available agent as soon as possible. This call may be monitored and recorded for training or quality assurance purposes. Your current position in the queue is, and your estimated hold time is minutes. Please hold, we will be with you shortly. Currently, all of our agents are occupied. Your estimated hold time is less than minutes. Your call will be answered by the next available agent. Your call will be connected to one of our customer support representatives as soon as possible. Unfortunately, all the lines are busy at the moment. When the lines are too busy and the hold queues are too long, make sure to enable an automated call-back function to shorten call queues, reduce customer effort and the number of abandoned calls. Let callers know how long they will have to wait to get connected to a live agent whenever you must place them in a call queue or on hold so they know what to expect and can manage their time accordingly. Use a language that is clear and easily understandable for everyone who may be calling your support line – avoid any unnecessary specific industry terms, abbreviations, and complicated words. Someone from the Service Desk will ask you for more information and assist you.IVR script best practices and mistakes to avoidĪ long and complicated IVR menu can be difficult for callers to navigate – it’s generally recommended to provide up to 5 main menu options that should be listed in order of importance.Ĭallers may not know which extension they’re looking for, but they do know which department they need – ensure they always hear the option before the action (“For sales, press 1”, instead of “Press 1 for sales”.) On this page, select the Request provisioning queue tab for more information.Ĭreate an IT ticket to request kiosk purchasing assistance. The service can be initiated via a Request provisioning queue ticket. The subscriber must already have the service provisioned.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |